Why Choose 123vISP ...

Since its beginning 123vISP has established for itself a very successful and enviable reputation throughout the Wholesale ISP Industry for the highest quality and reliability.

Our partner programme which specialises in wholesale business broadband and Internet provision offers quite simply the best support available.

We have a well-established reseller base, with many partners from many industry sectors including ISPs, IT Support consultants, Network engineering, IT Sales and Security Firms to name but a few. Essentially, if you know anyone in business then you know a potential customer.

We are always looking to expand our base of partner/products so we aim to provide cost effective and reliable products that can be confidently resold!

We provide you with a complete set of cost-effective internet products that actually work, reliably AND securely!

You sell the products, at your prices, we do everything else, to ensure smooth operation and minimal support.

So, How do I sell this thing anyway?
Click here for further instructions.

How about an example?

1. Your customer has a problem with the product you sold them.
2. You send us all the details about the problem (to your very own dedicated acccount manager) using our superb award-winning world-class online ticket system.
3. You get a prompt response explaining what needs to be done next in order to resolve the problem. Follow-ups, escalations and timescale monitoring are also included within our award-winning ticket system.

Your customer is happy that they have a response, they will ultimately receive a satisfactory outcome and will then tell everyone they know about how great you truly are.

You get referals and more business. It really is that simple!

Every end user/customer you have earns you a direct monthly profit. This is long term investment and ultimately you are generating your future residual income. Every single end user you generate is adding to your bottom line profits.

A customer on your broadband is also a sitting target for another product you sell. You now have a new opportunity to sell other products and services directly from your control panel to an existing customer who now trusts you implicitly. How about an Offsite Backup Service or maybe a Close-Proximity Advertising Product? An existing customer is a LOT easier to sell a new product to than a "Cold Call."

The sale of other hardware such as routers and filters etc will obviously provide you with an additiona extra income opportunity; you don't need us to tell you this do you?

 

123vISP Support

Technical support is a major element of any IT-based product or service and we embrace that with a support team based at our UK Head Office.

We can aid you directly in the resolution of faults and escalate them to the wholesaler/supplier/programmer where necessary.  Our online Control Panel enables 123vISP partners the opportunity to resolve most issues without even the need to contact us, in turn enabling a faster response time to your end-users. Where 123vISP partners cannot resolve the matter through the control panel they can contact our support team directly using the online ticket system where we can offer:

• FAST REPONSE TIMES GUARANTEED !
• Very effective, efficient email support/ticket system which can be fully tested and tried out PRIOR to you becoming a 123vISP Partner.
• Fully transparent support system which can be passed on to your end-user customers for a marginal fee. The end-user is effectively dealing with you!
• Experienced, focused and friendly support staff whose aim is to keep both you AND your end-user happy. Got a question? Let us know about it!
• One Support Team to take direct ownership of a fault from start to finish - NO passing the buck here. If there is a line fault we will tell you, and report faults directly on your behalf.
• LIVE Chat Support (where necessary) with no call waiting, automated switchboard or foreign support! You talk directly to us, simple as that.
• Full online Knowledge base is also available for your perusal. You cannot link directly to our online knowledge base but can make use of the articles on there for your customers help.

Our pledge to you today is quite simply this...

• Our tickets are answered by a real person in the UK.

• That person will be knowledgeable and helpful.

• You can deal with that same person every time.

Accounts Support
If you require any further additional support we have a dedicated partner support team who can provide advice on all aspects of the 123vISP partner programme. Our billing team operate a monthly billing system for your convenience. Payment is then collected from your customer initially by credit card and then by direct debit. Our accounts support team will be able to offer advice on all aspects of:

• White-label Billing.
• White-label Direct Debit Collection.
• Credit card payment to increase activation timescales.

For further information on our accounts options please contact our accounts department.

As one of our 123vISP Partners you will be able to have direct access to our engineers, advertisers, programmers and legal department from which you will be able to receive a vast array of white-labelled marketing support information. This in turn will allow you to create flyers, contracts, and other advertising media that will aid you in recruiting new business. If you do require any additional support you will have a dedicated account manager who will be able to provide specific advice regarding all aspects of the 123vISP partner programme including:

• Staff training explained
• Knowledge base training
• Sales training and assistance
• Marketing advice

Click here for 123vISP Wholesale Pricing ...